Bug
The imagery within ArcGIS Earth is absent when the graphics drivers, AMD and Intel, are enabled.
| Bug ID Number | BUG-000097132 |
|---|---|
| Submitted | June 14, 2016 |
| Last Modified | August 8, 2025 |
| Applies to | ArcGIS Earth |
| Version found | 1.1 |
| Operating System | Windows OS |
| Version Fixed | 1.7 |
| Status | Fixed |
Workaround
1. Enter Computer > System Properties > Device Manager > Display Adapters > disable either the AMD or the Intel graphics drivers.
2. Launch ArcGIS Earth.
3. The imagery is now functional.
The issue is not reproducible when there is only one graphics card enabled, or the two graphic drivers are Intel and NVIDIA.
Steps to Reproduce
Bug ID: BUG-000097132
Software:
- ArcGIS Earth
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