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Bug

The Get Raster Properties tool or arcpy.management.GetRasterProperties fails on some datasets and returns the following error message "ERROR 999999: Something unexpected caused the tool to fail. Contact Esri Technical Support (http://esriurl.com/support) to Report a Bug, and refer to the error help for potential solutions or workarounds. Failed to execute (GetRasterProperties)."

ArcGIS Pro
Bug ID Number BUG-000179934
SubmittedOctober 5, 2025
Last ModifiedOctober 9, 2025
Applies toArcGIS Pro
Version found3.4.3
Operating SystemWindows Server
Operating System Version2019 64 Bit
StatusIn Review

Steps to Reproduce

Bug ID: BUG-000179934

Software:

  • ArcGIS Pro

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