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Bug

The full name property of SAML enterprise accounts is not set if the Surname attribute is sent in the SAML response from the identity provider (IDP).

Last Published: November 25, 2020 ArcGIS Online
Bug ID Number BUG-000134155
SubmittedSeptember 26, 2020
Last ModifiedFebruary 20, 2025
Applies toArcGIS Online
Version found8.2
Operating SystemWindows OS
Operating System VersionN/A
StatusWill Not Be Addressed

Additional Information

This will not be addressed. If the issue persists, contact Esri Support Services.

Workaround

Edit the user profile.

  1. Click the affected user profile.
  2. Click to edit the profile, and the name of the user is visible.
  3. Click Save.
  4. The user account now displays correctly in the member list and can be found through a search.

 

Access the IDP and remove the Surname outgoing claim.

Steps to Reproduce

Bug ID: BUG-000134155

Software:

  • ArcGIS Online

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