laptop and a wrench

Bug

The following ArcGIS Pro update notification, "The Esri update service is temporarily unavailable" is returned when a PC login username includes Japanese characters.

Last Published: December 27, 2022 ArcGIS Pro
Bug ID Number BUG-000150521
SubmittedJuly 5, 2022
Last ModifiedJune 5, 2024
Applies toArcGIS Pro
Version foundN/A
Operating SystemWindows OS
Operating System Version10.0 64 Bit
Version Fixed3.1
StatusFixed

Additional Information

This issue is addressed in ArcGIS Pro 3.1.

Workaround

Create a PC login account with the login username in only English characters.

Steps to Reproduce

Bug ID: BUG-000150521

Software:

  • ArcGIS Pro

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