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The Export Map REST function returns the error message, "Error: bytes, Code: 500" for an ArcGIS Server 10.3.1 cached map service with an ArcGIS Online tiling scheme, if a custom projection is used in the data frame property in ArcMap 10.3.1.

Last Published: March 9, 2022 ArcGIS for Server
Bug ID Number BUG-000087788
SubmittedMay 20, 2015
Last ModifiedMarch 9, 2022
Applies toArcGIS for Server
Version found10.3.1
Operating SystemWindows OS
Operating System Version7 64 Bit
StatusWill Not Be Addressed

Additional Information

This issue was logged against a version of the software which is no longer supported, and has not had activity in some time. We apologize that we were unable to address this issue within the current product life cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.


If the data frame has a custom projection, set the data frame coordinate system to 'Web Mercator Auxiliary Sphere, (Well-Known ID (WKID) 102100, 3857),' before publishing the map service in ArcMap.

Steps to Reproduce

Bug ID: BUG-000087788


  • ArcGIS for Server

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