laptop and a wrench

Bug

The error "There was a problem assigning the license for <username>" is returned when attempting to assign a license to a user after upgrading to ArcGIS Enterprise 10.5 which is configured with the following licenses: Insights for ArcGIS, Navigator for ArcGIS, GeoPlanner for ArcGIS, Drone2Map for ArcGIS to ArcGIS Enterprise 10.5.1.

Last Published: September 14, 2017 Portal for ArcGIS
Bug ID Number BUG-000106847
SubmittedJuly 25, 2017
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found10.5.1
Operating SystemWindows OS
Operating System Version2012 R2
Version Fixed10.6
StatusFixed

Workaround

Re-import the JSON file obtained via the <a href="http://my.esri.com" target="_blank">my.esri.com</a> site and verify that the license can now be assigned successfully to users without any error.

Steps to Reproduce

Bug ID: BUG-000106847

Software:

  • Portal for ArcGIS

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