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Bug

The error message "Unable to route to these services" returns with some routes when using referenced routing services in ArcGIS Server 10.9.1.

Last Published: November 24, 2022 ArcGIS GIS Server
Bug ID Number BUG-000153932
SubmittedNovember 23, 2022
Last ModifiedNovember 23, 2025
Applies toArcGIS GIS Server
Version found10.9.1
Operating SystemWindows Server
Operating System Version2016 64 Bit
StatusNon-Reproducible

Additional Information

The issue is not reproducible. Upgrade to the latest ArcGIS Enterprise release.

Workaround

  • Upgrade ArcGIS Server to version 11.
  • Publish all content as copied rather than referenced. No issues occur with the routing service when the network dataset is published as copied.

Steps to Reproduce

Bug ID: BUG-000153932

Software:

  • ArcGIS GIS Server

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