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Bug

The error message, "Unable to load web map" is returned when a specific Web Map Tile Service (WMTS) layer is added to the web map and is accessed in the ArcGIS Field Maps web app.

ArcGIS Field Maps
Bug ID Number BUG-000172369
SubmittedNovember 18, 2024
Last ModifiedSeptember 26, 2025
Applies toArcGIS Field Maps
Version found24.3
Operating SystemAndroid
Operating System Version14.x
StatusNon-Reproducible

Additional Information

This issue was not reproducible and will not be addressed. If the issue persists, contact Esri Support Services.

Steps to Reproduce

Bug ID: BUG-000172369

Software:

  • ArcGIS Field Maps

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