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Bug

The error message, “The layer could not be loaded” is returned when opening a web map containing a publicly-shared layer from ArcGIS Online added using the Search Layers option.

Last Published: March 6, 2019 Portal for ArcGIS
Bug ID Number BUG-000119799
SubmittedFebruary 2, 2019
Last ModifiedAugust 2, 2025
Applies toPortal for ArcGIS
Version found10.6.1
Operating SystemWindows OS
Operating System Version10.0 64 Bit
Version Fixed10.7
StatusFixed

Workaround

Add the Service URL to Portal for ArcGIS as an item and use in a web map.

Steps to Reproduce

Bug ID: BUG-000119799

Software:

  • Portal for ArcGIS

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