laptop and a wrench

Bug

The error message "Failed to configure the definition of the userTypes <userType>. Code 500" is returned when attempting to import an ArcGIS Enterprise portal license.

Portal for ArcGIS
Bug ID Number BUG-000174712
SubmittedMarch 3, 2025
Last ModifiedSeptember 12, 2025
Applies toPortal for ArcGIS
Version found10.8.1
Operating SystemWindows OS
Operating System Version10.0 64 Bit
Version Fixed12.0
StatusFixed

Additional Information

This issue is resolved in ArcGIS Enterprise 12.0, planned for the Q4 of 2025 release.

Steps to Reproduce

Bug ID: BUG-000174712

Software:

  • Portal for ArcGIS

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options