laptop and a wrench

Bug

The error message, "Can't reach this page" is returned when clicking 'Convert your ArcGIS Public Account' with the administrator invite link.

Last Published: February 3, 2023 ArcGIS Online
Bug ID Number BUG-000155269
SubmittedJanuary 20, 2023
Last ModifiedFebruary 10, 2025
Applies toArcGIS Online
Version foundNovember 2022
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusKnown Limit

Additional Information

A new account must be created. Converting a public account is not supported from the workflow.

Workaround

User must create a new account.

Steps to Reproduce

Bug ID: BUG-000155269

Software:

  • ArcGIS Online

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