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Bug

The enable pop-up option for a Web Map Service (WMS) layer in the Portal for ArcGIS web map is missing if the Web Map Service (WMS) is added as an item to Portal for ArcGIS and to the web map.

Portal for ArcGIS
Bug ID Number BUG-000160819
SubmittedAugust 22, 2023
Last ModifiedMay 31, 2025
Applies toPortal for ArcGIS
Version found10.9.1
Operating SystemWindows Server
Operating System Version2019 64 Bit
Version Fixed11.0
StatusFixed

Additional Information

This was fixed as part of the release of ArcGIS Enterprise 11.0.

Workaround

Manually edit the web map item's JSON file located in the content\items\<webmapItemID> directory and add "queryable":true for the Web Map Service (WMS) layer supporting GetFeatureInfo requests.

Steps to Reproduce

Bug ID: BUG-000160819

Software:

  • Portal for ArcGIS

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