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Bug

The Embed and Survey widgets fail to trigger webhooks in ArcGIS Experience Builder.

ArcGIS Online
Bug ID Number BUG-000172046
SubmittedNovember 5, 2024
Last ModifiedAugust 20, 2025
Applies toArcGIS Online
Version foundJune 2024
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusAs Designed

Additional Information

Compared to setting the webhook via the survey perspective (refer to this documentation https://doc.arcgis.com/en/survey123/browser/create-surveys/webhooks.htm#GUID-38D2604E-A428-4754-B0E7-A02B8DF9ECD0 for more information, where the webhook is registered in the survey item, making the survey aware of the webhook), the webhook described in this issue is configured on the hosted feature service. As a result: - The survey itself, or the Survey widget, cannot detect the presence of the webhook. - The hosted feature service triggers the webhook, leaving the Survey widget or the survey in the Embed widget unable to interact with it. Additionally, - A survey published on the Survey123 website uses a _form feature service view, rather than the source feature service, to submit data. This ensures data security. Refer to https://support.esri.com/en-us/knowledge-base/faq-what-are-the-fieldworker-and-stakeholder-hosted-vie-000019065 for more information. - In the workflow described in BUG-000172046, the webhook was configured on the source feature service instead of the _form view. As a result, when a record is submitted via the _form view, no webhook is triggered. To fix this issue: 1. Enable the ChangeTracking capability on the _form view. 2. Configure the webhook on the _form view. After completing these steps, the Embed widget and Survey widget in the ArcGIS Experience Builder app will be able to send the webhook as expected.

Steps to Reproduce

Bug ID: BUG-000172046

Software:

  • ArcGIS Online

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