The elevation image services available in the WorldElevation folder of http://elevation.arcgis.com/arcgis/services/ do not draw in ArcMap if the data frame is using a projected NAD 1983 coordinate system and the scale is 1:300,000 or larger.
Last Published: July 1, 2015ArcGIS Online
Bug ID Number
November 15, 2014
March 30, 2022
The bug has been fixed. See the Version Fixed and Additional Information, if applicable, for more information.