laptop and a wrench

Bug

The Driving Distance travel mode UseHierarchy parameter is overridden if the straight-line distance between any origin and destination exceeds 50 miles when using the Directions widget.

Last Published: January 7, 2022 ArcGIS Online
Bug ID Number BUG-000144171
SubmittedNovember 1, 2021
Last ModifiedJune 10, 2025
Applies toArcGIS Online
Version found9.3
Operating SystemWindows OS
Operating System Version10.0
StatusNon-Reproducible

Additional Information

The behavior is no longer reproducible. The service still forces hierarchy beyond a limit, but the hierarchical route is returning the shortest path instead of preferring higher-order streets.

Workaround

Use a local network dataset or a different routing service.

Steps to Reproduce

Bug ID: BUG-000144171

Software:

  • ArcGIS Online

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