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Bug

The Directions widget calculates a route with a longer drive time and distance between certain points.

Last Published: January 31, 2020 ArcGIS Online
Bug ID Number BUG-000127829
SubmittedJanuary 9, 2020
Last ModifiedApril 28, 2025
Applies toArcGIS Online
Version found7.4
Operating SystemWindows OS
Operating System Version10.0
StatusNon-Reproducible

Additional Information

This is as designed. Select Driving Distance or Driving Time, and the route choice changes accordingly.

Workaround

Create a stop point between the original start and end points.

Steps to Reproduce

Bug ID: BUG-000127829

Software:

  • ArcGIS Online

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