The Directions preconfigured web application template in ArcGIS Online does not generate directions if a service other than the Esri default routing service is used in the organizational settings.
Last Published: August 1, 2016ArcGIS for Server
Bug ID Number
BUG-000093241
Submitted
December 30, 2015
Last Modified
March 30, 2022
Applies to
ArcGIS for Server
Version found
10.3
Status
Fixed
The bug has been fixed. See the Version Fixed and Additional Information, if applicable, for more information.
Workaround
- Use the Esri default routing service or produce directions through an ArcGIS Online web map.
- If the need to use the Directions template is present, stay with the Esri default routing service.