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The Directions preconfigured web application template in ArcGIS Online does not generate directions if a service other than the Esri default routing service is used in the organizational settings.

Last Published: August 1, 2016 ArcGIS for Server
Bug ID Number BUG-000093241
SubmittedDecember 30, 2015
Last ModifiedMarch 30, 2022
Applies toArcGIS for Server
Version found10.3


- Use the Esri default routing service or produce directions through an ArcGIS Online web map. - If the need to use the Directions template is present, stay with the Esri default routing service.

Steps to Reproduce

Bug ID: BUG-000093241


  • ArcGIS for Server

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