The default authentication for Esri Maps for Dynamics CRM is case sensitive although ArcGIS Online is not case sensitive. Esri Maps for Dynamics CRM must also not be case sensitive.
Last Published: February 12, 2015Esri Maps for Dynamics CRM
Bug ID Number
December 29, 2014
June 11, 2020
Esri Maps for Dynamics CRM
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
1. Log in to ArcGIS Online. 2. Note the username. If the username is capitalized, log in to Esri Maps for Dynamics CRM using capital letter(s).