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The Customize Visible Scales option is greyed out in ArcGIS Web AppBuilder when a custom basemap layer is used in the web map.

Last Published: March 31, 2016 Portal for ArcGIS
Bug ID Number BUG-000091106
SubmittedSeptember 30, 2015
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found10.3.1
StatusWill Not Be Addressed

Additional Information

This is by designed. If the basemap is a dynamic map service, this option will be disabled. Dynamic layer can display in any scale.


Do not add a layer as the basemap layer to the web map in Portal for ArcGIS.

Steps to Reproduce

Bug ID: BUG-000091106


  • Portal for ArcGIS

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