Bug
The custom scale ranges for tile services are not being honored in ArcGIS Online when added through URL.
| Bug ID Number | BUG-000138008 |
|---|---|
| Submitted | March 8, 2021 |
| Last Modified | June 5, 2024 |
| Applies to | ArcGIS Online |
| Version found | 8.4 |
| Operating System | Windows OS |
| Operating System Version | 10.0 64 Bit |
| Status | Known Limit |
Additional Information
There are limitations to adding layers as tile layers. Refer to https://doc.arcgis.com/en/arcgis-online/create-maps/add-layers-mv.htm#ESRI_SECTION2_C975F9EFD23C4EE0B52BC145C3989820. Adding the layer to the map through URL as an ArcGIS Server web service solves the issue. Refer to https://doc.arcgis.com/en/arcgis-online/create-maps/add-layers-mv.htm#ESRI_SECTION2_D63D581230D344EF9C69C6E91155EC3F.Workaround
- Navigate to the item details page of the hosted tile, click the drop-down arrow next to 'Open in Map Viewer', and select 'Add to new map'.
- In an existing map, click Add, click Search for Layers, browse to and select the hosted tile, and click Use as Basemap.
Note: The scale dependencies are honored.
Steps to Reproduce
Bug ID: BUG-000138008
Software:
- ArcGIS Online
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