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Bug

The content shared with a user from a separate ArcGIS Online organization through a cross-organizational group returns the following error message when accessed in ArcGIS Pro, "Failed to add data: [serviceURL]."

Last Published: November 5, 2021 ArcGIS Pro
Bug ID Number BUG-000135133
SubmittedNovember 3, 2020
Last ModifiedFebruary 14, 2025
Applies toArcGIS Pro
Version found2.5
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusNon-Reproducible

Additional Information

This issue is not reproducible in the latest release of ArcGIS Pro.

Workaround

  • Only access services in ArcGIS Pro which are hosted in the organization the ArcGIS Online user is a member of.
  • Use ArcMap to access the feature services shared from other organizations through the cross-organizational groups.

Steps to Reproduce

Bug ID: BUG-000135133

Software:

  • ArcGIS Pro

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