BUG-000147681 for ArcGIS Online

Bug ID Number	BUG-000147681
Submitted	March 16, 2022
Last Modified	December 17, 2024
Applies to	ArcGIS Online
Version found	9.4
Operating System	Windows OS
Operating System Version	10.0
Status	Will Not Be Addressed

Additional Information

The development team has considered the issue or request and concluded it will not be addressed in the current release cycle. If this is still a concern, contact Esri Support Services.

Workaround

The steps to add a custom attribute, fill out the attribute for the user, and then add the custom attribute to the SAML attribute mapping are outlined in the steps below:

Create a Custom Attribute: Google documentation.

Google Admin > Home > Users panel, Manage > More Options > Manage Custom Attributes > Add Custom Attribute.
- Category: Email.
- Name: Email.
- Type: Email.
- No. of values: Single Value.

Fill out the Email attribute for the user.

Google Admin > Users > Select user > Expand User Information > Scroll to Email and edit this to include the desired email address.

Add a new attribute in the Attribute Mapping setting of the SAML IDP (same process as Steps 20-21 here).

Select the new Email attribute created above and save changes.

After these steps are complete, ensure the Update profiles on log in is enabled in the ArcGIS Online organization (Organization tab > Settings > Security > Log ins, configure SAML Login > Advanced Settings), and now the email address will be populated in the account settings once users log out and log in back.