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Bug

The Configurable Apps (Basic Viewer) interface in a mobile device does not display properly when opening on a web browser.

Last Published: March 9, 2021 ArcGIS Online
Bug ID Number BUG-000136522
SubmittedJanuary 4, 2021
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found8.4
Operating SystemAndroid
Operating System Version9.x
StatusWill Not Be Addressed

Additional Information

This issue is not addressed as Basic Viewer is one of Esri's older apps and is built on version 3.x of ArcGIS API for JavaScript. Esri's newer apps and the roadmap ahead features apps built on version 4.x of the API. Esri recommends using Media Map or Minimalist instead of Basic Viewer to get around this issue. Use the same web map, and publish it using Media Map or Minimalist. Here are the related links: Media Map: https://www.arcgis.com/home/item.html?id=7c5f70d91e6b4a5d9c7ee877142d77a6 Minimalist: https://www.arcgis.com/home/item.html?id=67a495441aa7477fb283a8eee0a40cf1

Steps to Reproduce

Bug ID: BUG-000136522

Software:

  • ArcGIS Online

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