The Basic Viewer template hosted on either ArcGIS Online 3.7 or locally, cancels print requests in the application when exceeding 60 seconds.
Last Published: September 28, 2015ArcGIS Online
Bug ID Number
March 23, 2015
June 11, 2020
Operating System Version
7 64 Bit
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
60 seconds is currently a known limit.
Uncheck layers in the Basic Viewer before printing.
This decreases the time taken for the print operation to be under 60 seconds, and the printout link displays.