The Basic Viewer application does not print the entire map which is visible on a monitor.
Last Published: January 12, 2016ArcGIS Online
Bug ID Number
April 15, 2015
June 11, 2020
Operating System Version
After review by the development team, it has been determined that this issue is related to a known limitation with the software that lies outside of Esri's control. The issue's Additional Information section may contain further explanation.
The issue is not reproducible.
Take a screenshot of the map and paste it into an image editing program such as Microsoft Paint.