laptop and a wrench


The basemaps generated from the Web Map Tile Service (WMTS) tile layers do not display in the Basemap gallery in Esri Maps for Office.

Last Published: January 9, 2015 Esri Maps for Office
Bug ID Number BUG-000082971
SubmittedNovember 3, 2014
Last ModifiedJune 5, 2024
Applies toEsri Maps for Office
Version found3.0 Beta
Operating SystemWindows OS
Operating System Version2008 R2 64 Bit
StatusWill Not Be Addressed

Additional Information

The product version associated with this issue is no longer supported. If the issue occurs in the latest version of ArcGIS Maps for Office, contact Technical Support to report a new bug.

Steps to Reproduce

Bug ID: BUG-000082971


  • Esri Maps for Office

Get notified when the status of a bug changes

Download the Esri Support App

Discover more on this topic

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options