| Bug ID Number |
BUG-000143687 |
| Submitted | October 14, 2021 |
| Last Modified | July 11, 2025 |
| Applies to | Portal for ArcGIS |
| Version found | 10.8.1 |
| Operating System | Windows OS |
| Operating System Version | 2019 64 Bit |
| Status | In Product Plan
The issue has been added to the development team's backlog. The goal for issues with this status is to address them in a near-term release (next release or two). Check the issue's Additional Information or Alternate Solution section to see if there is helpful information until it can be fully addressed.
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Workaround
Create a custom basemap and add it into the group:
- Open a new map in Map Viewer.
- Add the NZ basemap.
- Remove the default basemap.
- Save as a web map.
- Share the web map with the custom basemap group.
- Update Basemap Gallery settings in Portal (Organization > Settings > Map) to use the custom basemap group.
- Open a new map in Map Viewer Classic and choose the NZ basemap.
- Save and create a Web AppBuilder.
- Navigate to the Widget tab and add the Basemap Gallery widget.
- Check the Configure the Basemap Gallery widget and the NZ basemap is displayed in the list.
Alternatively, if the owner of the item is changed from 'esri_livingatlas' to another user that does not start with 'esri_' then the basemaps work as expected.
Steps to Reproduce