laptop and a wrench


The Basemap Gallery widget sends an export request instead of requesting for tiles when used with a cached image service.

Last Published: January 11, 2016 ArcGIS AppStudio
Bug ID Number BUG-000093062
SubmittedDecember 17, 2015
Last ModifiedApril 27, 2022
Applies toArcGIS AppStudio
Version found1.0
Operating SystemWindows OS
Operating System Version7.0 64 Bit
StatusWill Not Be Addressed

Additional Information

I was not able to see this with the attached app, I decided to swap out the Toronto ImageServer with that of the Delorme basemap service, each time I toggled between this and the other basemaps, it never used the export function. With this said, There are a couple of checks that are performed: Does it have the same spatial reference? Unless one of the layers only has one zoom level, are there at least two zoom levels common to one another that have the same scale value? This scale value is normalized by the tile info's DPI. If either of these were answered "no" than the top layer is added dynamically using export calls instead of cached tile requests. I'm guessing that this may be what you were running against. We are in the process of getting this information documented properly but for now this is the best info I can provide.


Use the Basemap Toggle.

Steps to Reproduce

Bug ID: BUG-000093062


  • ArcGIS AppStudio

Get help from ArcGIS experts

Contact technical support

Download the Esri Support App

Go to download options

Discover more on this topic