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Bug

The ArcGIS Survey123 web app is unable to process some JPG images (Console log returns the error of "Invalid meta data: Invalid segment size" and "Invalid JPEG file: Missing JPEG marker")

ArcGIS Survey123
Bug ID Number BUG-000146906
SubmittedFebruary 15, 2022
Last ModifiedFebruary 20, 2025
Applies toArcGIS Survey123
Version found3.13
Operating SystemWindows OS
Operating System Version11.0 64 bit
StatusNon-Reproducible

Additional Information

This issue is not reproducible in ArcGIS Survey123 as the image is attached properly. If the issue occurs, contact Esri Support Services as additional information is required for further investigation.

Workaround

Change the 'Image size on longest edge' option in Survey123 Connect to Unrestricted.

Steps to Reproduce

Bug ID: BUG-000146906

Software:

  • ArcGIS Survey123

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