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Bug

The ArcGIS Survey123 field app crashes when attempting to open a survey with images with a total size of more than 30 MB in the Media folder referenced in the media::image column.

Last Published: November 24, 2021 ArcGIS Survey123
Bug ID Number BUG-000143368
SubmittedSeptember 30, 2021
Last ModifiedJune 19, 2025
Applies toArcGIS Survey123
Version found3.13
Operating SystemApple iOS
Operating System Version14.0x
Version Fixed3.15 June
StatusFixed

Workaround

  1. Reduce the size of the images so the total size is less than 30 MB.
  2. Remove note questions so the total size of images used in the note questions is less than 30 MB.

Steps to Reproduce

Bug ID: BUG-000143368

Software:

  • ArcGIS Survey123

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