Bug
The ArcGIS Survey123 app returns the error ''Location Inaccessible'' on Panasonic Toughbook CF-33 mk2 running Windows 11 23H2.
| Bug ID Number | BUG-000167277 |
|---|---|
| Submitted | May 7, 2024 |
| Last Modified | June 17, 2025 |
| Applies to | ArcGIS Survey123 |
| Version found | 3.19 |
| Operating System | Windows OS |
| Operating System Version | 11.0 64 bit |
| Status | As Designed |
Additional Information
When a device uses a Component Object Model (COM) port to connect to specific Global Navigation Satellite System (GNSS) hardware, Survey123 needs to be set to connect explicitly to that COM port (and not the default 'Integrated Provider'. Navigate to Settings, Location, 'Add location provider', USB and select COM port.Workaround
The video here shows another app on the device (GPS Viewer) successfully connected to port COM10. At the same time the image of Survey123 shows that it is connected to Integrated Provider. Survey123 would also need to be connected to COM10.Steps to Reproduce
Bug ID: BUG-000167277
Software:
- ArcGIS Survey123
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