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Bug

The ArcGIS StoryMaps JPEG image resolution is reduced on mobile devices.

Last Published: December 28, 2021 ArcGIS Online
Bug ID Number BUG-000136198
SubmittedDecember 15, 2020
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version found8.4
Operating SystemN/A
Operating System VersionN/A
StatusNon-Reproducible

Additional Information

The issue is not reproducible after ArcGIS Online September 2021 release (v9.3).

Workaround

Users can upload their JPEG images to ArcGIS Online, and then feature this content in their StoryMap, however, the images may disappear after some time, as referenced in this technical article. The user has a Python script which prevents these images from disappearing from their StoryMap, however, the script must be re-run every time an edit is made to the story map.

The ArcGIS Companion app works with mixed results. Some higher-quality images do not have a noticeable reduction in resolution, but the medium or low-quality images still experience issues.

Note: The ArcGIS Companion app may not be the best workaround if the story map is intended for public use on cell phones, and the majority of the public is not accessing the data through the app.

Steps to Reproduce

Bug ID: BUG-000136198

Software:

  • ArcGIS Online

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