BUG-000119109 for ArcGIS GIS Server

Bug ID Number	BUG-000119109
Submitted	January 2, 2019
Last Modified	June 25, 2025
Applies to	ArcGIS GIS Server
Version found	10.6.1
Status	Will Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

Perform the following change to get the print operation working: When using ArcGIS GIS Server 10.5.1 or earlier, update the App server maximum heap size (in MB) and SOC maximum heap size (in MB) from the ArcGIS GIS Server admin endpoint.When using ArcGIS GIS Server 10.6 or higher, update the SOC maximum heap sizeThe workarounds may differ based on the change in the application server being used by ArcGIS GIS Server internally. The workaround is not applicable to all environments as the changes made at our end which helped us in successful printing of the feature collections were not reflecting the same behavior at the user's end. Resource consumption on ArcGIS GIS Server machines must be kept in mind when making the above changes. Also, altering these values may have an impact on all the non-hosted services published to ArcGIS GIS Server.