BUG-000158933 for ArcGIS GIS Server

Bug ID Number	BUG-000158933
Submitted	June 8, 2023
Last Modified	June 21, 2026
Applies to	ArcGIS GIS Server
Version found	10.9.1
Operating System	Windows Server
Operating System Version	2022
Status	Will Not Be Addressed

Additional Information

Addressing this issue is not in the current product plan. Contact a Technical Account Manager or reach out via My Esri to provide additional information about the business impact of this issue. Refer to this documentation: https://support.esri.com/en-us/knowledge-base/provide-a-business-impact-statement-for-a-bug-000024129 for instruction.

Workaround

Option 1 (when creating a site): Use ArcGIS Server's web configuration graphical user interface (GUI) to create the site. Refer to this documentation: https://enterprise.arcgis.com/en/server/10.9.1/deploy/windows/creating-a-new-site.htm for more information.

Once the site is created, the folders will look like this:
Notice: They do not have intermediate \config-store and \directories folders. All of the folders are placed exactly on the folders specified in the web configuration GUI.

Option 2 (if site already exists):

Configuration Store

Change the Configuration Store through ArcGIS Server Manager. Refer to this documentation: https://enterprise.arcgis.com/en/server/10.9.1/administer/windows/specifying-the-configuration-store-location-in-manager.htm for more information.
Note: There is still a residual \config-store folder, but it only has a \services folder with two residual files that did not get deleted after they were migrated to the desired location.

Root server directory

Changing the directories through ArcGIS Server Manager. Refer to this documentation: https://enterprise.arcgis.com/en/server/10.9.1/administer/windows/editing-a-server-directory-in-manager.htm for more information.
Note: There is still a residual \directories folder that did not get deleted after everything was copied to the desired location.

Note: The workaround is reported by the customer with ArcGIS Server 10.9.1 on Windows Server 2019 and reproduced internally. For BUG purposes, this was also reproduced internally with ArcGIS Server 11.1 (latest) on Windows Server 2022.