Bug
The ArcGIS License Server upgrade from 2022.1 to 2023 fails with the error “An error occurred while opening trusted storage: 50003” after the 2023 version is installed.
| Bug ID Number | BUG-000163115 |
|---|---|
| Submitted | November 21, 2023 |
| Last Modified | September 25, 2024 |
| Applies to | ArcGIS License Manager |
| Version found | 2023.0 |
| Operating System | N/A |
| Operating System Version | N/A |
| Status | Non-Reproducible |
Additional Information
Refer to the 'Upgrading License Manager software from 2018.1-2023.0 to ArcGIS License Manager 2023.0' section of the following documentation when upgrading ArcGIS License Manager: https://desktop.arcgis.com/en/license-manager/2023.0/license-manager-installation-and-startup.htm#ESRI_SECTION1_7B92A41F71474EB3BC108554C5356F33Workaround
- Uninstall ArcGIS License Manager 2022.1.
- Reboot License Manager Server (FlexNet Licensing Service 64 will be deleted at reboot).
- Install ArcGIS License Manager 2023.
Steps to Reproduce
Bug ID: BUG-000163115
Software:
- ArcGIS License Manager
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