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Bug

The ArcGIS Enterprise print service returns the error message "An error occurred when exporting the web map" when printing imagery layers with stored credentials and limited usage enabled.

ArcGIS Online
Bug ID Number BUG-000170336
SubmittedAugust 28, 2024
Last ModifiedAugust 26, 2025
Applies toArcGIS Online
Version foundJune 2024
Operating SystemWindows OS
Operating System Version11.0 64 bit
Version Fixed3.5, 11.5
StatusFixed

Additional Information

This issue is fixed in ArcGIS Pro 3.5 and ArcGIS Enterprise 11.5.

Steps to Reproduce

Bug ID: BUG-000170336

Software:

  • ArcGIS Online

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