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Bug

The ArcGIS Earth 1.9 Add data window for Portal for ArcGIS intermittently does not display any content or categories for the content when the app opened is already logged in to a portal site.

Last Published: April 16, 2020 ArcGIS Earth
Bug ID Number BUG-000121676
SubmittedApril 12, 2019
Last ModifiedJuly 19, 2025
Applies toArcGIS Earth
Version found1.9
Operating SystemWindows OS
Operating System Version10.0 64 Bit
Version Fixed1.10
StatusFixed

Workaround

  • Log in and out of the Portal connection in ArcGIS Earth. If the Add data window is still blank after logging in, change the category from My Content to any other choice under the Portal tab.
  • Log into a different Portal or ArcGIS Online connection, and change back to the first Portal connection.

Steps to Reproduce

Bug ID: BUG-000121676

Software:

  • ArcGIS Earth

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