BUG-000098577 for ArcGIS Online

Bug ID Number	BUG-000098577
Submitted	August 12, 2016
Last Modified	June 25, 2025
Applies to	ArcGIS Online
Version found	N/A
Operating System	Windows OS
Operating System Version	N/A
Status	Will Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle. If the issue continues to affect your work in a supported release, please contact Technical Support.

Workaround

Use the direct ArcGIS Server URL to add attachments to this feature service's related table. Customer's use-case for the need to add attachments through "utility.arcgis.com": 1. They have a custom desktop application built using WPF and ArcGIS Runtime SDK for .NET. 2. The application requires an ArcGIS Online login to authenticate the user using the OAuth pattern to obtain an authorization token. 3. The application downloads a custom configuration file that contains information telling the client what feature layers it will be working with. 4. The feature service is referenced in the config file using it's ArcGIS Online content item ID. 5. The client then obtains the URL to the feature service from that ID. Note that the URL contains "utility.arcgis.com". 6. This pattern of accessing the ArcGIS Server service via ArcGIS Online is necessary to the application so as to allow the user to only require one login, their ArcGIS Online organization login. 7. It allows the curator of the services and application configurations to share a medley service references that may come from a variety of sources and security domains to the end user through the application without having to explicitly give the user multiple sets of credentials to access all the different services, simply by using the content sharing patterns offered by ArcGIS Online. 8. Otherwise, the end user would not only have to login to ArcGIS Online, they would have to login to each ArcGIS Server service they are connecting to manually, which would not present a user friendly application experience.