BUG-000148168 for Portal for ArcGIS

Bug ID Number	BUG-000148168
Submitted	April 1, 2022
Last Modified	June 5, 2024
Applies to	Portal for ArcGIS
Version found	10.9.1
Operating System	Windows Server
Operating System Version	2019 64 Bit
Status	As Designed

Additional Information

In the Screening widget, when the user uses a custom print service, the widget gets the layout information from print service buddy tasks which requires the task names to match exactly with the tool's name (In English) or what it has in the out of the box print service, so the expected names are: Export Web Map or Export Web Map Task Get Layout Templates Info or Get Layout Templates Info Task Users need to use these names when publishing the print service from ArcGIS Pro. It is recommended to keep the parent task name the same as ExportWebMap (In English). If this parent task name is in any other language than English, it may work but the buddy tasks info like the layout information, such as width, height, etc, is not accessible since the print service requires the buddy task names to be an exact match as above-mentioned names. This is why it is working with the Print widget because it does not need this information to work but the Screening widget expects these parameters.

Workaround

The print service requires the buddy task name to be an exact match (in English). Change the print service first buddy task name to Export Web Map Map or Export Web Map Task and the second buddy task name to Get Layout Templates Info or Get Layout Templates Info Task in ArcGIS Pro and republish it.

Note: It is recommended to keep the parent task name the same as ExportWebMap (In English).