Bug
Survey123 for ArcGIS hangs at the 'Getting Service Information' message when trying to submit a survey over a virtual private network (VPN) after the survey is opened for over ten minutes and the connection to the internet or VPN is disconnected during this time.
| Bug ID Number | BUG-000125142 |
|---|---|
| Submitted | September 10, 2019 |
| Last Modified | July 23, 2025 |
| Applies to | ArcGIS Survey123 |
| Version found | 3.5 |
| Operating System | Apple iOS |
| Operating System Version | 12.0x |
| Version Fixed | 3.7 |
| Status | Fixed |
Workaround
Fill out and submit the survey immediately without waiting.
Steps to Reproduce
Bug ID: BUG-000125142
Software:
- ArcGIS Survey123
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