Bug
Survey123 Connect for ArcGIS and the Survey123 for ArcGIS field app fail to launch if Duet Display is installed on the machine.
| Bug ID Number | BUG-000117944 |
|---|---|
| Submitted | November 5, 2018 |
| Last Modified | June 5, 2024 |
| Applies to | ArcGIS Survey123 |
| Version found | 3.0 |
| Operating System | Windows OS |
| Status | Will Not Be Addressed |
Additional Information
After further investigation this bug is actually related to the Duet Display application and not Survey123 and needs to be raised, investigated and resolved by Duet Display. The bug can also be reproduced with a simple Qt app built with Qt 5.11 and will affect any app built with the Qt framework technology. It appears that Duet Display is installing older Qt library files into system directories on Windows that are out dated and not supported in latest Qt 5.11 or above built apps. Therefore any apps built with a later version of Qt compared to what Duet Display was built with can not be opened as the Duet Display is causing the wrong version of Qt to be run at runtime which would explain the error message regarding opening Survey123 with a higher version of OpenGL. Please follow up with Duet Display and have them update their application, until then there is nothing more that can be done from a Survey123 point of view.Steps to Reproduce
Bug ID: BUG-000117944
Software:
- ArcGIS Survey123
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