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Bug

Survey123 3.1.158 sign in fails to prompt for credentials when using enterprise logins that only support TLS 1.0 on IOS devices.

Last Published: February 14, 2019 ArcGIS Survey123
Bug ID Number BUG-000119293
SubmittedJanuary 11, 2019
Last ModifiedJuly 31, 2025
Applies toArcGIS Survey123
Version found3.1
StatusWill Not Be Addressed

Additional Information

This behavior is caused by a lack of support for TLS 1.1 and 1.2 on the ADFS server. Users should enable TLS 1.1 and 1.2

Workaround

Add support for TLS 1.1 and 1.2.

 

When adding a URL for Portal for ArcGIS, there is an option to use external web browser for sign in. This is successful. Some newer IOS version/device combinations allow users to open the signin button in the browser by holding down and clicking the button in the app. 

Steps to Reproduce

Bug ID: BUG-000119293

Software:

  • ArcGIS Survey123

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