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Bug

Standalone Portal for ArcGIS does not create thumbnails for web maps when custom basemap(s) from a standalone ArcGIS Server are added first into the basemaps group.

Last Published: July 1, 2019 Portal for ArcGIS
Bug ID Number BUG-000122567
SubmittedMay 23, 2019
Last ModifiedMarch 6, 2026
Applies toPortal for ArcGIS
Version found10.6.1
Operating SystemWindows OS
Operating System Version2012 R2
StatusWill Not Be Addressed

Additional Information

Per the steps to reproduce for this bug, the issue no longer occurs with ArcGIS Enterprise 10.7. If unable to upgrade, please use the provided workaround.

Workaround

Take a screen capture of the web map and update the thumbnail using the image saved.

Steps to Reproduce

Bug ID: BUG-000122567

Software:

  • Portal for ArcGIS

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