laptop and a wrench

Bug

Some Red Hat Linux distributions using GNU C Library (glibc) cause issues with the Portal for ArcGIS index when attempting to migrate using Web GIS Disaster Recovery (WebGISDR).

Portal for ArcGIS
Bug ID Number BUG-000155659
SubmittedFebruary 7, 2023
Last ModifiedJune 5, 2024
Applies toPortal for ArcGIS
Version found10.9.1
Operating SystemRed Hat Enterprise Linux
Operating System VersionN/A
StatusDuplicate

Additional Information

Duplicate of BUG-000160000: This is fixed in ArcGIS Enterprise 11.2.

Workaround

  1. Restore the target Portal for ArcGIS using WebGISDR. (Sometimes, this issue fails and returns the error, "This connection has been closed.").
  2. Once the restore is successful, login to the Portal for ArcGIS database using PostgreSQL:
    1. Use “\d gw_users” to show the tables information including indexes.
    2. Rebuild all indexes: “REINDEX DATABASE gwdb;” 
  3. Login to ArcGIS Portal Administrator REST API interface, run portaladmin/system/indexer/reindex in full mode.
  4. Verify the index has been built correctly: portaladmin/system/indexer/status.

Steps to Reproduce

Bug ID: BUG-000155659

Software:

  • Portal for ArcGIS

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