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Some feature services based layers exported as a .kml file fail to be added to Google Earth with an error, "failed: Parse error at line 134, column 4: Mismatched tag".

Last Published: August 19, 2020 ArcGIS for Desktop
Bug ID Number BUG-000087716
SubmittedMay 18, 2015
Last ModifiedNovember 24, 2020
Applies toArcGIS for Desktop
Version found10.3
Operating SystemWindows
Operating System Version7 64 Bit
StatusWill Not Be Addressed

Additional Information

We apologize that we were unable to address this issue within the current product support cycle.  If the issue continues to affect your work in a supported release, please contact Technical Support.


1. Export the feature service to a shapefile. 2. Symbolizes based on the filed value. 3. Run the Layer to KML tool. This creates the .kmz file that can be added in Google Earth.

Steps to Reproduce

Bug ID: BUG-000087716


  • ArcGIS for Desktop

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