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Bug

Since January 2018, searching for an address using the ArcGIS Online World Geocoding Service zooms to the correct location, but the pop-up is labelled with the wrong city.

Last Published: February 27, 2018 ArcGIS Online
Bug ID Number BUG-000111676
SubmittedFebruary 15, 2018
Last ModifiedJuly 31, 2025
Applies toArcGIS Online
Version foundN/A
Operating SystemN/A
Operating System VersionN/A
Version Fixed7.4
StatusFixed

Additional Information

The city value is currently returned based on the preferred city for a postal code. This can happen in cases where the postal codes spans multiple cities but it is not very extensive. In the ArcGIS Online December 2019 release, when configuring a locator view for ArcGIS Online, you can set the default city name option to 'Local city name'.

Workaround

Below are two different workflows to work around the behavior.

Workflow 1

  1. Create a locator view from the ArcGIS World Geocoding Service in either ArcGIS Online or ArcGIS Enterprise portal.
  2. In the settings, set the returned 'Preferred city name' value to 'Local city name'.
  3. Add the locator view to ArcGIS Pro or use it in the Map Viewer.

https://doc.arcgis.com/en/arcgis-online/manage-data/create-locator.htm

https://developers.arcgis.com/rest/geocode/find-address-candidates/#preferredlabelvalues

Workflow 2

  1. In ArcGIS Pro, create a locator view from the ArcGIS World Geocoding Service.
  2. Set the 'Preferred city name' display option to 'Local city name'.

https://pro.arcgis.com/en/pro-app/latest/help/data/geocoding/add-a-locator-view-to-a-project.htm#ESRI_SECTION1_DF726E63C25A45A893E5EA8C9F4EA375

https://pro.arcgis.com/en/pro-app/latest/help/data/geocoding/additional-tuning-options.htm#GUID-828FDAE8-BDCE-4324-859F-99A1A6EABD8E

Steps to Reproduce

Bug ID: BUG-000111676

Software:

  • ArcGIS Online

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