laptop and a wrench

Bug

Signing in via browser fails when ArcGIS Pro is installed on a per-user basis, uninstalled, and reinstalled as a per-machine installation.

Last Published: May 27, 2021 ArcGIS Pro
Bug ID Number BUG-000140196
SubmittedMay 25, 2021
Last ModifiedJuly 4, 2025
Applies toArcGIS Pro
Version found2.7.3
Operating SystemWindows OS
Operating System Version10.0
Version Fixed2.8.2
StatusFixed

Workaround

To resolve the issue, open Windows Registry Editor and rename the key Computer\HKEY_CURRENT_USER\Software\Classes\arcgis-pro\shell\open\command:

 

regkey.PNG

to _command:

 

MicrosoftTeams-image.png

 

The proper registry key is generated when starting ArcGIS Pro again and signing in completes as expected. Attached is a video demonstrating this workflow.

Steps to Reproduce

Bug ID: BUG-000140196

Software:

  • ArcGIS Pro

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