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Setting the extent for a custom basemap in the ArcGIS Open Data site configuration shows the extent at a different zoom level when viewed in the live site, if the custom basemap uses a projection other than Web Mercator Auxiliary Sphere (102100).

Last Published: October 19, 2015 ArcGIS Online
Bug ID Number BUG-000091456
SubmittedOctober 16, 2015
Last ModifiedJune 11, 2020
Applies toArcGIS Online
Version found3.9
Operating SystemN/A
StatusKnown Limit

Additional Information

If basemaps are not created in enough different zoom levels, it is not possible to get the optimal user experience.


Use a custom basemap in the Web Mercator Auxiliary Sphere (102100) projection.

Steps to Reproduce

Bug ID: BUG-000091456


  • ArcGIS Online

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