laptop and a wrench

Bug

Secured services added to ArcGIS Online with stored credentials that are remapped to utility.arcgis.com are not transferred between ArcGIS Online organizational accounts when copying content from the Operations Dashboard of one Portal for ArcGIS or ArcGIS Online account to another using ArcGIS API for Python with Jupyter Notebook.

ArcGIS Online
Bug ID Number BUG-000127259
SubmittedDecember 10, 2019
Last ModifiedJune 5, 2024
Applies toArcGIS Online
Version foundN/A
Operating SystemWindows OS
Operating System Version10.0 64 Bit
StatusWill Not Be Addressed

Additional Information

Passwords are not available to be copied; therefore, it cannot be done as it would be a major security risk. What a user should do is first move any secure services, then move a dashboard.

Workaround

  1. Grab the URL from the ArcGIS Online organizational account A.
    1. Navigate to the ArcGIS Online organizational account.
    2. Select the Content tab. In the Contents page, open the Feature Layer.
    3. In the Item Details page for the Feature Layer, select the Settings tab.
    4. Scroll down to the Feature Layer section. Copy the URL.
  2. Input the URL into the web map.
    1. Navigate to the ArcGIS Online organizational B.
    2. Select the Content tab. Select Add Item. Select From a URL.
    3. In Add an item from the web, enter the URL box. Enter in the title. Enter a tag. Select Add Item.
    4. Navigate to the web map. Select Open in Map Viewer. Select Add. Select Search for Layers. Add the feature layer created in Step B. Save the web map.
    5. The Operations Dashboard works correctly.

Steps to Reproduce

Bug ID: BUG-000127259

Software:

  • ArcGIS Online

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