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Bug

Scene Viewer initially requests the wrong scales of a cached map service.

Last Published: October 15, 2020 Portal for ArcGIS
Bug ID Number BUG-000134596
SubmittedOctober 14, 2020
Last ModifiedJanuary 6, 2026
Applies toPortal for ArcGIS
Version found10.8.1
Operating SystemWindows OS
Operating System Version2019 64 Bit
StatusWill Not Be Addressed

Additional Information

This works as designed and is called as 'progressive loading'. The data is requested in such a way for the best user experience balancing data load and speed. Lower LODs load much faster and cover a greater area, therefore the user does not have to wait longer to obtain a view of the scene with enough data.

Workaround

Use Map Viewer.

Steps to Reproduce

Bug ID: BUG-000134596

Software:

  • Portal for ArcGIS

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